Designing an accessible website to catalogue literary works by authors of marginalised and intersectional identities

Research, UI/UX, Branding, Ongoing

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Strengthening communication & trust between parents & teachers by designing better services

Service Design, UI/UX Design

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Strengthening teachers identities through reflection, collaboration and personal-professional development

User research & usability testing for

Design Research, Usability Testing

Research, Strategy, UI/UX, Service Design

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Rahi - A system to address sexual harassment in urban colleges in India

Research, Systems Design, Ongoing

In my backpack...

User research



Design thinking

Ethnographic research

Literature reviews

Systems Mapping


Contextual inquiries

Interviews and discussions

Affinity mapping

Usability testing

Visual storytelling


Distilling research

Value flow maps


Journey maps

Service blueprinting

Empathy mapping


Data visualisation

Data analytics 

Stakeholder analysis


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Phase 1 - We understand that getting citizens to participate is very ambitious. To figure out how we can actually do that, we have been conducting participatory workshops and discussions to understand the citizens living the city. We also want a wide variety of stakeholders to participate in the workshops and discussions. So, we have been doing desk research identifying stakeholders, case studies and examples all around the world. The second challenge is to engage the decisions makers on the political level and work with the bureaucracy. This is extremely challenging considering the state of the Indian 'democracy' right now. We have been reaching out to local elected representatives and people with power and influence to discuss this vision of participatory urban planning. 

We have been researching about the art and science of designing and facilitating constructive communication spaces to imagine and what constructive communication practices and systems could look like -  to experiment with designing their components, their features and purpose, to understand the role that technology can play in supporting these systems and trying to understand the motivation to get citizens to participate. We have been studying and reviewing historic and current spaces/experiences and practices where citizen participation and communication flourishes. By studying these case studies, we will be able to pull out examples of design principles that can be applied to our context today. Conversations spark and thrive when real thought goes into them; when they are mindfully scaffolded in ways that are often invisible to the people who join them; and when there are consequences for our (communicative) actions, both risks and rewards. We want to design sustainable communications spaces that build on the best of the analog and the digital world. ​

Phase 2 - This phase will involve applying what we have learned to experiment in the current context of the city. 


Some questions driving the research

Along with the primary research, we will continue digging deeper into a treasure of secondary research that already exists. Some questions that have been driving the research - 

1. What do citizens really care about? How do we identify their motivations?

2. How do we mobilise citizens to participate?

3. How to scientifically collect and process data (contextual and warm data) to create evidence for informed opinion making and consensus building? Who will this data be collected by>

4. How will the voices of people who don't have access to technology or internet be heard? 

5. How do we get support from local elected representatives? 

6. What kind of problems could arise because of the diversity of people participating?

7. How to create opportunity for citizens and elected representatives (corporators) to formulate local area policies or plans, budgets and monitoring systems which are local level, area specific and indicator specific, based on documented evidence?

How to provide accurate information to the community for ensuring transparent and accountable governance and informed opinion and consensus building?

Feel free to reach out for a collaboration or a conversation!

© Aishwarya Jare

© 2022 designed and developed by Aishwarya Jare 

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